User Experience

 

Usability | Human Factors | Ergonomics

Graphic detailing some UX factors including usability, aesthetics, functionality, and feasibility

Our usability team has many tools in the tool box and is skilled at developing and conducting meaningful test and evaluation activities at any stage in a project to help understand, evaluate, and measure user satisfaction to ensure your product delivers the desired experience to your users.

 
 

  • Insights gathering

  • Observational research

  • Ethnography

  • Persona building

  • Journey mapping

  • Competitive benchmarking

  • Instructions for use (IFU) design / testing

  • Contextual inquiry

  • Human factors design

  • Task analysis

  • User risk analysis

  • Ergonomic assessment / optimization

  • Concept testing

  • Perceived value testing

  • Participatory / co-design

  • Online surveys

  • Usability testing

  • “Out of Box” experience testing

  • User interaction design

  • Heuristic evaluation

  • Expert reviews

  • Formative / summative testing

  • Design validation

  • Focus groups